Welcome to the OrderUp documentation
OrderUp ties point-of-sale, online ordering, payments, kitchen routing and back-office management together on one platform. This site is the public guide to using it.
How this site is organised
The guide is organised by task, not by which app you happen to be in. Most things a restaurant does span both the till and the back office — building a menu is configured in Management and rung in on the POS — so the page tells you about both rather than making you read two.
| Section | Covers |
|---|---|
| Getting started | Your first restaurant, first menu, first order |
| Menus | Groups, items, modifiers, pricing, scheduling, channels |
| Orders & checks | Taking orders, coursing, splitting, what "closed" means |
| Payments & money | Card and cash, tips, gift cards, refunds, end of day |
| Kitchen & fulfilment | Kitchen display, station routing, printers and chits |
| Off-premise | Online ordering and delivery marketplaces |
| Staff & scheduling | Employees, permissions, schedules, payroll, tips |
| Reporting | Sales, labor, and the time-zone rule |
| Books | The built-in general ledger |
| Devices & network | Tills, printers, readers, the gateway |
| Guests & loyalty | Loyalty, QR codes, pay at table, feedback |
| Integrations | Marketplaces, Google, payroll, the API |
| API reference | Every REST endpoint, generated from the live API |
There is also a glossary for the vocabulary.
Training
Role-based training — short videos and printable checklists organised into tracks like New server, day 1 — lives in the Training hub.
The docs are organised by task; training is organised by role. If you are learning a job, start with training. If you are looking something up, start here.
Two things worth reading early
Whatever brought you here, these two pages prevent the most confusion:
- How a menu is structured — because price follows the path a guest took, not the item
- The life of an order — because "order closed" and "check closed" are different things
Keeping this accurate
Pages declare how they were written. A page marked captured was produced by
driving the real product; one marked authored was written from the system's
behaviour and reviewed. The Edit this page link at the bottom of every page
opens a change against the source.