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Loyalty

Loyalty rewards guests for coming back. It runs across the till, online ordering, and your guest-facing pages, so a guest earns whether they order in person or on their phone.

Setting it up​

  1. Switch loyalty on in Management.
  2. Choose how guests earn — per visit, per amount spent, or per item.
  3. Choose what they earn toward.
  4. Decide how guests enrol.

Enrolment​

Guests can join at the till, at checkout online, or by scanning a printed code — see Guest QR codes.

Keeping enrolment to one tap matters more than the size of the reward. A program nobody joins rewards nobody.

Identifying a returning guest​

A guest is matched by phone number or by their loyalty identifier. At the till, looking a guest up attaches them to the order so the visit counts.

Redeeming​

Available rewards appear when a guest is attached to an order. Redemption applies to the check like a discount and shows on the guest's receipt.

Reporting​

Loyalty reporting shows enrolment, earning and redemption. The number worth watching is not enrolments — it is repeat visits from enrolled guests against repeat visits from everyone else.