Job titles and permissions
Permissions attach to a job title, not to a person. Change the title and everyone holding it changes with it.
How it fits together
Employee → holds one or more job titles → each grants permissions
An employee with two titles has the union of both.
Common gates
Actions typically restricted to managers:
- Voiding a sent item
- Refunding a payment
- Reopening a closed check or order
- Adjusting a tip after payment
- Changing the server on an order
- Opening the cash drawer without a sale
- Exiting the POS to the device's home screen
Changing what a title can do
In Management → Staff, open the job title and adjust its permissions. The change applies at the next sign-in on each till.
If one person needs one extra capability, give them a second title carrying just
that capability. Widening Server to solve one person's problem gives it to
every server.
Scope
A permission applies where the title applies. A title held at one restaurant does not grant anything at another — relevant if you run multiple locations with shared staff.
PINs are identification, not authorisation
A PIN identifies who is at the till. It does not by itself authorise a gated action: the person whose PIN is entered must hold the permission.
Where the till asks for a manager PIN, it is asking who is approving this, and the action proceeds on a valid PIN. Treat it as the approval itself, not as an "are you sure".
See Clocking in and out for PIN handling day to day.