Splitting and transferring
Splitting a check
Two ways to split, and they answer different questions.
Split by item — move specific items onto their own check. Use when people are paying for what they ordered.
Split evenly — divide the total across N checks. Use when the table wants to share the bill regardless of who ate what.
You can combine them: split by item first, then split one of the resulting checks evenly.
Splitting after a payment
A check that already carries a payment can still be split, but the money stays where it was taken. The remaining balance moves; the settled portion does not.
When a check has been part-paid, the number that matters is the balance due, not the order total. The till shows both — the balance is the one that decides what the next guest owes.
Transferring items between checks
Move an item from one check to another on the same order. Useful when someone ordered on the wrong tab.
Transferring an order
To another table — move the whole order when a party changes tables.
To another server — hand the order over at shift change. The order's server of record changes, which matters for tips and for reports.
A transfer reassigns the order for reporting and tip purposes. If your house splits tips by sales, this moves money. It is normally a permission-gated action for that reason.
Voiding
Voiding removes an item from a check. Once an item has been sent to the kitchen, voiding it is typically permission-gated and may require a reason — your configuration decides. Voids appear in reports so waste and mistakes stay visible.